Refund policy

We want you to love your ERISO wall fan. If something isn't right with your order, we're here to help.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your fan arrives damaged, is faulty or isn't what you ordered, you can request a refund or an exchange within 30 days of delivery.
• If your fan is damaged in transit, please email us within 7 days of delivery with your order number and clear photos of the item and its packaging.
• We'll cover the cost of return shipping for damaged, faulty or incorrect items.
• You can choose a refund to your original payment method or an exchange for another colour or size, subject to availability.

CHANGE OF MIND
We don't accept returns or exchanges for change of mind, including ordering the wrong size or colour.

HOW TO START A RETURN
1. Email erisohome@gmail.com with your order number, a short description of the issue and photos.
2. Tell us whether you'd prefer a refund or an exchange.
3. We'll reply with the next steps. Please don't send items back without contacting us first.

REFUNDS
Once your return is approved, we'll refund you to your original payment method. It may take a few business days for the refund to appear, depending on your bank or card provider.

WHAT WE CAN'T ACCEPT
• Items damaged through incorrect hanging, misuse or normal wear and tear.
• Items that have been altered or repaired.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

CONTACT
Email erisohome@gmail.com — we're available Monday to Friday, 10am–5pm (AU time).